What our patients have to say…

Julie, 54 from Guisborough

Bride-to-be, Julie was concerned about how her eyelids might look on her wedding photographs, but she was hesitant to have surgery because of the pain she might experience and the recovery time.  She booked a free consultation at Queensway Skin Clinic to discuss her options with facial aesthetic practitioner, Dr Uzma Olbrich.

Julie was booked in for FELC Plasma – a non-surgical treatment that delivers outstanding results which you would normally only expect after surgery. Using a plasma beam excess skin is sublimated without damage to the underlying structures.

She said; “After hearing about the FELC Plasma Nano, I went ahead with the treatment because I hoped I would get a good result without having to have surgery – which I did.

“I had three treatments on my upper eyelids – each lasting about 45 minutes.

“I am absolutely thrilled to bits with the outcome – I’m getting married in a couple of months and I feel that the treatment has really opened up my eyes and made me photo ready!

“I cannot fault the service. Uzma and her nurse Katie were absolutely brilliant the whole way through very reassuring and patient.

“I would wholeheartedly recommend Queensway Skin Clinic to everybody – they are wonderful and have made such a difference. I am loving my new eyes!”

What our patients have to say…

Yvonne, 58 from Thornaby

Yvonne had a Queensway Skin Clinic non-surgical facelift using a combined Dermal Filler and Botulinum Toxin approach.

She said: “I was concerned about my frown lines and the lines around my eyes and mouth and wanted them to be smoother. I wanted to feel good about myself so decided to go ahead with Botox, filler and in-fill in my cheeks.

“I felt awesome after seeing the results and feel like I’ve had a new lease of life.

“The service I received from Dr Uzma was second to none. She made me feel very relaxed and I felt very safe in her hands.

“I would highly recommend the Skin Clinic to all my friends and family.”

What our patients have to say…

Toni, 29 from Stockton

“I was experiencing severe acne due to steroid medication and with only eight weeks until my wedding needed something to treat it quickly but effectively.

“I had already heard really good things about the Skin Clinic and ZO products and was confident that with their expertise I would be given the correct advice.

“I had a ZO peel which lasted around 35-40 minutes and gave me instant results with zero down time. In total I had one peel per week for six weeks and my acne was completely gone by my wedding day.

“I have since stopped getting the peels as often but continue to use the ZO products to keep on top of things.

“I’m thrilled with the results and no longer need to wear makeup during the day. Everyone I see comments on how clear/fresh my skin looks since having the treatment which is good as it proves how bad it once was.

“The service at Queensway Skin Clinic is excellent from start to finish – Dr Uzma Olbrich genuinely knows what she’s talking about and provided me with advice and guidance for my future skin regime.

“I would tell anyone suffering with skin problems to have a chat with Dr Uzma Olbrich.”


What our patients have to say…

Patient testimonial – ZO programme

Jeanette, 48


Queensway Skin Clinic treated Jeanette using a ZO Hydroquinone programme alongside a ZO 3-step stimulation peel to help pigmentation, broken capillaries, breakouts and general uneven skin tone.

“I visited the Skin Clinic because my skin was in a dreadful state. It was inflamed, red, sore and I had started developing spots all over my nose, cheeks as well as a rash around my mouth whenever I dared to wear lipstick.

“The texture of my skin was dreadfully creepy, especially on my cheeks and I had developed pock marks. I found myself trying more and more products to try to give me a rejuvenated look but whenever I used anything my face became sore and itchy, so I wanted a solution to my skin issues as well as the opportunity to look more youthful.

“As soon as Uzma confidently diagnosed my issue as rosacea and offered a solution to it I honestly felt like I had no option but to go ahead with the plan. I was at my wits end and simply knowing what it was, that it was common and there was a treatment available, and that Uzma was so reassuring and confident meant it was a ‘no brainer’.

“I attended the clinic for the first time in January 2018 and started on the basic non-medical regime, aimed at removing emollients from my skin and getting it to function properly. Following that six week period I opted for the more aggressive medical route which lasted until August. It was quite a commitment to get to the end of the process and a bit of an endeavour at times but it was worth it in the end.

“The results are amazing! My before and after photos speak for themselves. My skin is no longer irritated, red or inflamed and all of the damage caused by the rosacea is gone. The tone and colour of my skin is amazing and people often comment on how refreshed I look. I love it!

“The staff are so warm and welcoming and Uzma inspires absolute faith and confidence. I wouldn’t hesitate to recommend Queensway Skin Clinic to anyone wanting to feel better in their skin.”

The QSC Signature Medi-Facial

A 5-step collagen regenerating micro needling therapy exclusive to QSC


What is the QSC signature medi-facial


Designed by Dr Uzma Olbrich and Dr Rebecca Hierons exclusively for Queensway Skin Clinic, this treatment is aimed at encouraging new collagen formation, the substance which is responsible for youthful, resilient and glowing skin. We use a combination of stem cell stimulating peels, micro needling and growth factor therapy to achieve younger, brighter, smoother looking and feeling skin giving results you can trust that are deeply embedded in medical science.

What happens during treatment

This is a 5-step treatment. Each step brings a unique therapeutic benefit to your skin.

Step 1: ZO stimulator peel: using a combination of Alpha Hydroxy Acids (AHA) and Beta Hydroxy Acids (BHA), this peel stimulates stem cell turn over, to leave a smooth and even skin tone, improve pigmentation and leaving the skin looking brighter and glowing.

Step 2: Application of powerful antioxidants and encapsulated retinol to rejuvenate and repair the skins moisture barrier, and prevent free radical damage.

Step 3: Micro needling with hyaluronic acid. The micro punctures created by the needling pen cause a superficial ‘wounding’ in the skin which encourages new collagen formation. The application of high strength hyaluronic acid at the same time, allow a deeper penetration of elements into the deeper layers of your skin. This nourishes the skin, stimulating repair and accelerating the regeneration of the skins epidermal cells.

Step 4: Growth factors are applied to the skin: Using a ground breaking formula, a combination of retinol and amino acids are used to stimulate cellular function, reduce collagen break down and restore elasticity into the skin.

Step 5: A Pro LED light mask is used to calm and soothe the skin. Different light wavelengths can also be used to address fine lines, acne, congested skin and other skin problems. This completes the treatment.

How many treatments will I need?

In most cases a course of at least 3-5 treatments is recommended every 4 weeks for optimum results.

Does it hurt?

The treatment is not uncomfortable. We apply a numbing cream prior to procedure. Your skin may feel slightly tingly and appear a little red following the treatment, but this will quickly subside.

When will I see results?

Results can be seen following the first treatment as the skin will feel softer and smoother. The full results will be seen several weeks following the last treatment, but improvement will be seen gradually during treatment duration.

How long do results last

Results can last anything up to 12 months.

It is important to maintain a healthy lifestyle and skin care regime for any aesthetic treatment to last to its full potential. Excess sun exposure, smoking, excess drinking, too little sleep and stress can all affect the skin and its response to treatment.

Investing in taking good care of your skin and an effective skin care regime is paramount if you want to reap the benefits of any skin treatments and if you want to experience longer lasting results.

What our patients have to say…

Patient testimonial: Laura Best

Have you ever asked yourself “What are these celebrities doing to give them such beautiful, glowing skin?”
Well it was precisely this question that brought me to the Queensway Skin Clinic. I now feel rather lucky to share my secret…

I was 32 when I first went to visit Dr. Uzma Olbrich and my skin was beginning to reflect my age. Gone was the bright and plump skin that I took for granted in my early twenties – I was beginning to rely more heavily on thick, oily moisturisers and highlighting bronzers to achieve that ‘dewy’ look. Added to the dullness and fine lines, I was also using more concealer than ever before to hide areas of pigmentation left behind by my two pregnancies.

My first appointment with Uzma was greatly reassuring that I was in the right hands, not least because her own skin looked so healthy and youthful. She explained to me how we were going to address each of my skin complaints and the procedures and timescales involved. I felt excited to begin the program and confident in her expertise.

First, we embarked on a 12 week course of retinol products which were going to accelerate my skin’s exfoliation and kick start my own natural collagen production. Added to this was a hydraqinone product that effectively bleaches the areas of pigmentation and works deep into the skin cells to stabilise the melanin production.

I would describe this process as an elongated facial peel. The products would cause my skin to become red and flaky which would, in turn, slough away to reveal fresher newer skin underneath. There were days where this process was uncomfortable and unsightly but the results were more than worth it.

Once my skin had been ‘balanced’, ‘strengthened’ and ‘rejuvenated’ by the retinol therapy we were then able to do some deeper chemical peels to tackle the finer lines. I went for three treatments four weeks apart that consisted of a chemical peel, followed by microneedling and LED infrared therapy. Each appointment took about 45 minutes and afterwards there was no discomfort or downtime.

Three months on, my skin has truly never looked better. My skin tone is even, my pores are reduced and fine lines are minimised. As a result some days I wear nothing more than my ZO SPF 50 sunscreen.

I feel this has been the most appropriate course of action at this time and has put off the need for injectable treatments such as Botox and fillers to appear youthful. I am proud of my skin and would recommend these treatments to anyone who wants to enhance their skin’s own natural beauty.

I will continue to use the range of ZO skin care products to maximise the benefits of my treatments. I want to keep my skin looking clear and feeling smooth and protected from environmental ageing effects.


*Photo credit: Katy Melling Photography



At last! An eye lift without surgery!

Eye lift without surgery

Dr Uzma Olbrich explains about Felc Nano Plasma technology, taking the industry by storm and now arrived at Queensway Skin Clinic…

Excess skin of the eyelids is one of the concerns most commonly expressed to me by patients over the age of 35 years. While it is possible to keep our bodies in shape and to reduce wrinkles with anti-wrinkle injections and skin tightening treatments, the crinkly loose skin that develops around the eyelids after a certain age has been notoriously difficult to treat without surgery.

Or so we thought!

A non-invasive treatment is promising to offer the same results as eye surgery (medically known as blepharoplasty surgery)… without a scalpel in sight. We at QSC headquarters are very excited to have this technology at our fingertips to offer from our Billingham and Jesmond clinics.

Many patients are not aware that non-surgical treatments such as FELC nano plasma can be just as effective as surgery without the associated downtime. It is undertaken using only local anaesthetic cream without the need for cutting the skin of the eyelids and without the risks that surgery can lead to (surgical complications can include blindness, eyelid dysfunction and unsightly scars).

The plasma technology works by generating nano plasma between the needles tip and the patient’s skin, aiming to sublimate the superficial skin and to cause shrinkage of the excess skin tissue. In simple layman’s terms, it turns our wrinkly skin from a solid to a gas by bypassing the liquid stage. This makes it much more than a tightening treatment, skin is actually removed so the effects should last as long as they would with invasive surgery.

The use of the FELC nano plasma technology can also be applied to other areas around the face and body. We can also treat:

  • Smokers lines around the mouth
  • Acne scarring and pigmentation
  • Fatty deposits/lesions (xanthelasma) around the eyes
  • Marionette lines
  • Moles /warts
  • Mini face lifts
  • Neck sagging and lines
  • Tattoo removal 

On the treatment day, an anaesthetic cream is applied for approximately 30-45 minutes. When the treatment area has been sufficiently numbed, treatment can take anywhere between 10-40 minutes. Some treatments may be completed in one visit, and others may need anything up to 3 visits. Some heat can be felt during treatment, which may be mildly uncomfortable and may last for few hours after treatment.

The positive effects of the treatment can be seen immediately, but the best results will be seen after about three weeks as the skin continues to contract for up to 28 days after treatment.

Like all surgical and cosmetic procedures, the effects of the FELC nano plasma treatment are not entirely permanent, as it does not halt further ageing. However the positive results should last years as opposed to months.

The FELC nano is a highly advanced plasma technology, and it has been shown to be a very safe treatment, due to its non-invasive nature. The majority of patients will experience some side effects in the 7 days following treatment. There will be some brown marks that have the appearance of minor scabbing which are carbon crusts. They fall off after 3-5 days revealing new pink skin beneath. Some swelling will be seen but it is likely to last no more than 3-5 days at the most which definitely beats going under the knife.

The demand for conventional plastic surgery is falling, as more of us opt for non-invasive procedures to achieve more natural-looking results.

Sagging eyes – a thing of the past! What are you waiting for? Book a free consultation by clicking here.

Mothers Day Competition #makeyourmumsmile

It’s nearly Mother’s Day and we’re here to help show how much you care!

Queensway Dental, Orthodontics and the Skin Clinic have joined forces to offer one lucky person the chance to win:

  •  Make-up for two with Amanda Bell – Elite Makeup Artist
  • A studio family photo shoot with Gary Walsh Photography
  • A bouquet of flowers from The Green Florist

To enter simply, share a photo of you and your mum (or a special lady in your life) on either our Facebook or Instagram pages, tag them and and tell us why they make you smile.

Winner will be announced on Friday 9th March. GOOD LUCK ‼️

This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Full terms and conditions are available on request. This competition is open to Facebook and Instagram followers.

Billingham team Greece mission: press release


A GROUP of four practising dentists and dental nurses have returned this month from a week-long visit to Northern Greece where they provided vital treatment to refugees.

After fundraising for almost eight months, Dr Paul Averley, Dr Uzma Olbrich, Hannah Bell and Katie Fergusson all from Queensway Dental Clinic in Billingham, volunteered at the busy refugee camp, organised through medical relief charity Health-Point Foundation.

Over five days, 90 patients were treated including many with professional backgrounds such as solicitors and teachers, alongside families, the young and old – the majority of which have travelled from Syria.

With the closing of the Macedonian border, thousands of refugees are stuck in Greece, unable to move into the rest of Europe. In addition to treating the patients, the dentists and dental nurses spent time speaking to families about oral health and how to look after teeth.

To facilitate the trip, the Queensway team took part in a number of challenges and activities from a London to Paris bike ride and an open water swim in the Lake District to bake sales and raffles with Middlesbrough Football Club, of which Queensway is a local Gold Partner.

Managing partner for nearly 25 years, Dr Paul Averley even sold organic hand-picked potatoes grown in his garden in exchange for contributions. The combined campaign helped to raise £3,000.

These funds covered travel expenses for dental nurses Hannah and Katie, who are both from Billingham, enabling their efforts to be doubled, as well as much-needed supplies. The dentists self-funded their own places and with money still left, it is going to make another visit in 2018 possible.

Dr Uzma Olbrich who visited the country to provide dental aid said: “It is difficult to describe what it is like for those living in a refugee camp. Circumstances are hard, facilities are basic, the winter is cold and sanitation is shared between hundreds. You cannot legally work so the refugees live hand to mouth. They rely on clothing donations and we saw a lot of people who didn’t even own a pair of shoes.

“More worryingly, children left by themselves are not safe due to trafficking being prevalent and rife. All-in-all, life in a refugee camp is as tough as it can get so we are lucky that we can offer our services and provide emergency dental care for people who have no access to healthcare unless they have visits from volunteers.”

Health-Point Foundation is a charity that relies on volunteers to give their time and expertise to make a difference to those in need.

Ola Hassan, dental lead and trustee at Health-Point Foundation said: “Our mission is to help create smiles for refugees because tooth decay is a huge issue among the camps. Wherever possible, the dentists worked to save the teeth using the limited resources rather than extracting. The Queensway dentists are very experienced and so we are keen to have them back again as they can take on the more complex work.

“The level of dignity and respect they showed towards the beneficiaries was impressive, taking time to get to know the people and have peer to peer conversations. It was never just about purely restoring teeth but also restoring confidence and the faith in humanity for many people who came across the team – letting them albeit for a moment forget that they were living in a refugee camp and reminding them that they matter and people do care.”

Dr Olbrich explains: “This isn’t continuous which is why we are committed to sending a team at least once a year. Whilst there, we run a number of oral health sessions with children and adults to offer preventative advice and brushing techniques that hopefully instigate good habits and aim to ease dental woes once our volunteers leave the camp. A translator is used in some cases to better communication, however there can be four or five languages spoken in the camp which can make things difficult – we did sometimes have help from the children!

“The big problem is now in Lesbos where refugees arrive on a daily basis and all are contained in one big camp – growing by as many as 1,500 per month. The Health-Point Foundation is going to try and focus on Lesbos in the next year as the need there is more acute, and this is where we are hoping send a team in spring 2018.”

Dr Paul Averley added: “We’d love to annualise the volunteer project here at Queensway, whether that be in Northern Greece or elsewhere in Europe. All of our employees are given the opportunity to get involved through the fundraising or going themselves so there are always plenty of willing volunteers. However, none of it would be possible without the generosity of our patients on home soil, so we’d like to thank everyone who donated and we hope they can see the positive impact made.”


For more information on Health-Point Foundation, visit: https://www.healthpointfoundation.org/

Media contacts: Lauren Hedley or Sally Crossley at O PR, Tel: 0191 232 5690, Email: lauren@opr.co.uk