Call today 01642 352445
Queensway Skin Clinic
170 Queensway, Billingham, Teesside TS23 2NT

About Us

Our Policies

Confirming appointments

We ask you to update us at every appointment with your correct contact details, so that we can accurately confirm appointments that you have booked with us. We offer a complimentary reminder service for appointments and this can be made through text or a phonecall, please let us know your preferences at your first appointment.

Cancellation of appointments

You are kindly requested to give at least 24 hours notice if you are unable to attend for an appointment otherwise a charge may occur. We will, of course, take special circumstances into account.


For patients wishing to go ahead with treatment, if you are making payment with cash or card (not using a finance plan) we would ask for 50% off the treatment fee upfront when the appointment is booked. The remaining balance would need to be settled on the day the treatment is completed.

Complaints procedures

If you have a complaint to make, please read and follow the Queensway Complaints Procedure.

Privacy policy

If you would like to know how we use your information, please read our Privacy Policy

Email marketing

By submitting your information through one of our web forms, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

If you would prefer not to be on our email marketing list you can choose to opt out or please email